Frequently Asked Questions

This page contains the most frequently asked questions (FAQ) regarding ticketing, livestreaming, billing and account creation.

Ticketing

Are in-person, indoor tickets available for sale this year?

Yes, all concerts are taking place in the form of in-person, indoor events this summer. We are continuing to follow any provincially-mandated COVID-19 protocols to ensure the safety of our patrons, artists, members and staff. This includes the use of hand-sanitizing stations and encouraging everyone to wear a mask.

Furthermore, we leave doors open during indoor concerts to ensure a natural cross-breeze forms throughout the church’s sanctuary.

Visit our tickets page for more information about the variety of tickets available. Remember all youth under 16 years of age can show up free of charge!

Are tickets available for purchase at the door this summer?

Yes, tickets are available for purchase at the door and payable by cash, credit card or cheque. We strongly encourage our patrons to purchase tickets in advance online or over the phone by calling (705) 416-1317 in order to prevent gatherings and ensure a timely concert start.

By purchasing online, you will instantly receive an e-ticket with barcode that can be printed at home and brought to the event, or simply displayed on your smartphone (hey, let’s save those trees). The use of a contact-less payment solution ensures a safe checkout experience for everyone this summer, including our patrons, staff and volunteers.

Can I buy multiple tickets/passes to gift for friends and family?

Absolutely! You can buy as many tickets and passes as you would like. After placing your order, simply send us a note specifying the name(s) and email(s) of the gift recipients. We will then send them a gift certificate for the value of your order.

Are the venues accessible by wheelchair?

The First Presbyterian Church has accessible parking, an elevator and accessible washrooms.

Millenium Park has accessible washrooms, but keep in mind that the ground is soft (grass). There is no parking or drop-off permitted directly at the park but we are providing wheelchair-accessible buses to pick-up patrons from a nearby parking lot and bring them back after the concert. Be sure to select ticket option #1 for the inaugural event that includes transportation.

If you are an Access 2 cardholder, your support person will receive free admission to the event. Simply present your valid Access 2 card upon entry together with your support person present.

Billing

When will I receive my tax receipt?

In most cases, you will receive an official tax receipt for income tax purposes via email immediately after donating online. The fastest way to donate is by using a credit card online.

You will receive a secure link in your email that will allow you to instantly download a PDF copy of your tax receipt. You can also login to your account and access your PDF receipts at anytime, using the same purchase email.

In a few cases, there may be delays in receiving your receipt, due to the extra processing time involved with some transactions: i.e. cashing mailed-in checks.

IMPORTANT: Be sure to TRIPLE-CHECK your email when placing an order on our site, to ensure a timely delivery!

Creating an Account

How do I create an account on the festival website?

If you don’t already have an account, please visit the following link and add your email address in the “Register” section: https://www.collingwoodfestival.com/my-account/

A password will then be automatically generated and sent to your email address that you can use for future sign-ins.

Note: You can change your password to something more memorable, by visiting the Account Details section.

Can I place an order without creating an account?

Yes, you can place an order for any product without an account on our site. During your first order, you are welcome to create a login and password for yourself (optional). Please store these login details in a secure location, as you’ll need them to access all your orders in one place. 

If you have lost the login/password details, simply visit the following link below and click on “Lost your password?”

 

I have lost my account password, what should I do?

Follow the three steps below to reset your password:

  1. Visit the following link below and enter your email:
    https://collingwoodfestival.com/my-account/lost-password/
  2. Login using your email and new password here:
    https://collingwoodfestival.com/wp-login.php
  3. OPTIONAL: After logging in, visit the following link to change your password to something more memorable.
    https://collingwoodfestival.com/my-account/edit-account/

Remember to make a note of your password, as it may be necessary again to make future orders and donations on the site.

Collingwood Music Festival
115 Hurontario St. Suite 200
Collingwood, ON
L9Y 2L9
office@collingwoodfestival.com

Office: (705) 416-1317

Charitable Registration
#749171088RR0001

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