Frequently Asked Questions

Ticketing

When will physical tickets be available for sale?

A limited amount of physical tickets will be sold on the sole basis of public healthy authority guidelines. We will allow the sales of these tickets as soon as we receive permission to do so.

We highly recommend that you create a FREE account or sign-up to our newsletter in order to find out more about the availability of these tickets.

Please note that due to limited quantities, we are only selling season passes (GOLD Pass) in the form of physical tickets. It is not possible to buy physical tickets for individual events at the current time.

Will tickets be available at the door?

GOLD Passes can be purchased at the door using any major credit card (NO cash allowed). However, there is no guarantee of securing them due to limited availability. We strongly recommend purchasing your tickets online well ahead of the concert dates or by phoning in with your credit card details to ensure physical attendance. We will only be allowed to let in a small, physical audience into our auditorium this year in light of the current circumstances.

Can I buy multiple tickets/passes to gift for friends and family?

Absolutely! You can buy as many tickets and season passes as you would like. After placing your order, simply send us a note specifying the name(s) and email(s) of the gift recipients. We will then send them a gift certificate for the value of your order. You can also purchase digital gift cards securely and conveniently directly on our site: https://collingwoodfestival.com/gift-card/

How do I order tickets for virtual events?

You can either purchase a DIGITAL Pass to view all festival events virtually, or visit each individual event page and purchase a 24-HOUR Pass for only that event (scroll down to the bottom of an event page to purchase individual tickets).

Upon completing the order process, you will receive a unique access link via email. Click this link (or copy and paste into your browser) to view the performance on the scheduled date/time.

Note: Be sure to register for an event as early as possible, as email servers can sometimes experience large delays in sending out the access link.

Contact us if you have not received your access link within an hour after ordering.

 

Can I upgrade from a DIGITAL Pass to a GOLD Pass, once they are available?

Yes! You can easily upgrade your Festival Pass at anytime.

Login to your account using the same email used for your DIGITAL Pass order and you will be able to purchase a GOLD Pass upgrade, once tickets become available.

You can also reach out to customer support if you need assistance.

Do I have to create an account on this site to watch the livestreams?

For security reasons, an account is required on this website in order to watch the virtual events.

You can quickly and securely create an account on this website here. Click the padlock icon found on the top right-hand corner of this site to access your online account at anytime.

An online account also ensures that:

  • All your ticket orders and donation receipts are available in one place, should you ever lose your initial order email.
  • You will quickly receive critical updates pertaining to festival events
  • You’ll get exclusive deals on selected future products not available to anyone else

Best of all, creating an online account takes less than 1 minute and is FREE of charge!

Read about other ways to stay in touch here.

How many people are allowed to watch the livestreams per ticket purchase?

Each ticket purchase is per household (or IP address), not per person – so no matter how many people will be watching in your household, you only need to buy a single ticket/pass.

For security reasons, the ticket/pass cannot be shared with anyone outside of your immediate household. Each new household (or IP address) requires a separate purchase account.

Note: you must be logged in to your account in order to watch the livestreams.

Livestreaming

Is my Internet connection fast enough to watch the virtual concerts?

Please do a free Internet speed test at https://www.speedtest.net to check your download speed before logging on to the virtual events. You need a minimum speed of 2 Mbps to watch the concerts in standard resolution and 5 Mbps to view in high-definition or HD.

Our servers will automatically adjust to your home internet’s bandwidth capacity. However, if you find yourself experiencing continuous problems with freezing images, consider calling your ISP (Internet Service Provider) for suggestions on how to improve your connection.

Do I need any special equipment for the livestreams?

You can use any device (i.e. smartphone, tablet, computer) with an internet connection, although the use of headphones is strongly recommended. Download the Zoom application (Zoom Client for Meetings) to your computer well in advance in order to ensure quick and efficient access to the pre-concert discussions.

Will the virtual events be archived for later viewing?

Yes! Each performance will be archived for one month and easily accessible using the same access link you received with your order. There’s no limit on the number of times that ticket-holders can stream the event during the period that it’s available online.

Note: Archived videos are only available to customers and do not include all the segments of a virtual event, such as the pre-concert discussions or post-concert interviews with artists.

Are the livestreams professionally broadcasted and recorded?

We have partnered with a professional film production team and hired a sound engineer with decades of experience in recording and broadcasting classical music events.

Naturally, these have contributed many unforeseen expenses for this festival year and we greatly appreciate your donations to help us stay afloat. The hybrid model of livestreaming in addition to selling physical tickets is an exciting, new avenue for the festival that we may continue to explore in future years!

Billing

What happens in the event that a concert is cancelled?

After 2020, we are ready for anything and everything! In the event physical events are cancelled, you will have the option to downgrade your ticket to a digital-only pass or can request a full refund of the ticket cost.

Film productions are allowed to go on even during lockdown, as long as all the necessary health precautions are followed. However, in the event that the festival needs to be postponed for any reason, you are entitled to hold onto your ticket or request a full refund.

In lieu of a refund, you are also welcome to contribute a portion or all of your ticket value, in exchange for a tax-receipt. This will help us offset our losses and keep the project alive for future seasons.

When will I receive my tax receipt?

In most cases, you will receive an official tax receipt for income tax purposes via email immediately after donating online. The fastest way to donate is by using a credit card online.

You will receive a secure link in your email that will allow you to instantly download a PDF copy of your tax receipt. You can also login to your account and access your PDF receipts at anytime, using the same purchase email.

In a few cases, there may be delays in receiving your receipt, due to the extra processing time involved with some transactions: i.e. cashing mailed-in checks.

IMPORTANT: Be sure to TRIPLE-CHECK your email when placing an order on our site, to ensure a timely delivery!

Creating an Account

How do I create an account on the festival website?

If you don’t already have an account, please visit the following link and add your email address in the “Register” section: https://www.collingwoodfestival.com/my-account/

A password will then be automatically generated and sent to your email address that you can use for future sign-ins.

Note: You can change your password to something more memorable, by visiting the Account Details section.

Do I have to create an account on this website in order to watch the livestreams?

For security reasons, an account is required in order to watch the livestreams. You can easily create an account at any time using the following link: https://www.collingwoodfestival.com/my-account/

If you already have an account but have forgotten your password, click on the “Lost your password” feature, found on the above-mentioned page.

Can I place an order without creating an account?

Yes, you can place an order for any product without an account on our site. After your first order, the system will automatically generate a login and password for you, which you will receive directly in your email inbox. Please store these login details in a secure location, as you’ll need them to place future orders or to watch the livestreams. 

If you have lost the login/password details, simply visit the following link below and click on “Lost your password?”

 

While placing an order, I received the following error message: "An account is already registered with your email address."

This means you already have an account with us or are an existing customer. You’ll need to login with your original email and password in order to proceed with the order.

If you have lost your login/password details, simply visit the following link below and click on “Lost your password?”

 

I have lost my account password, what should I do?

If you have lost your original login/password details, simply visit the following link below and click on “Lost your password?”

 

What are the advantages to having an account on your site?

First and foremost, you’ll need an account on our site in order to watch the livestreams. An account also ensures that:

  • All your purchases and donations are available in one place, should you need them in the future.
  • You receive important updates regarding your order.
  • You won’t have to re-submit your order details every time you place a new order.
  • You’ll get exclusive discounts only available to members!

Best of all, it takes only a minute to setup a FREE account. If you haven’t signed up yet, click here and submit your email in the “Register” section: https://collingwoodfestival.com/my-account/

Collingwood Summer Music Festival
4-115 First St., Suite 437
Collingwood, ON
L9Y 4W3
office@collingwoodfestival.com

Office: (705) 300-2405

Charitable Registration
#749171088RR0001

 

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