Drive-In – Frequently Asked Questions

This page contains the most frequently asked questions (FAQ) regarding drive-in tickets. For general ticketing, livestreaming, billing and account creation questions, please click here.

Important Information

  • Upon arriving, you’ll be provided with an FM radio channel to tune into as well as a program booklet.
  • Please arrive early. There is NO LATE ADMISSION to the performance.

COVID-19 SAFETY STATEMENT

We have taken enhanced health and safety measures for you, our artists, and employees. You must follow all posted instructions while attending our Drive-In performances. Drive-in performances are permitted during any level of Ontario’s new colour-coded COVID-19 response framework.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Public Health Ontario, senior citizens and guests with underlying medical conditions are especially vulnerable. By attending our drive-in performances, you freely assume all risks, harm, injury or illness related to exposure to COVID-19.

FAQ

Where do the drive-in performances take place?

The drive-in performances take place at New Life Church in Collingwood – 28 Tracey Ln. Doors will open at least 1 hour prior to each event to ensure timely positioning of all the vehicles.

Are the performances live?

Yes, each performance takes place live with all artists performing at New Life Church’s acoustically-sound auditorium. Digital audiences will also be able to watch a simulcast of the performances live from their homes.

Where do I park?

All cars will be carefully positioned throughout the New Life Church’s spacious parking lot, in order to ensure an optimal viewing experience from all angles. Upon arrival on the church premises, parking attendants will guide your vehicle to the next available position.

All spaces are first-come-first-served in their respective section. All guests will remain in their cars for the duration of the opera. Guests are expected to wear face coverings if they need to leave their cars for any reason such as visiting the restroom.

A special VIP section will be reserved for sponsors closer to the screen.

How many tickets should I buy? How many people can I bring in my car?

Your ticket allows you to bring guests. The number of passengers in your vehicle must not exceed the number of safety belts installed in your car. It is recommended that you only share a vehicle with household members you have been isolating with or who are already within your pod.

What kind of vehicle can I bring?

Standard vehicles are allowed. Please note that trucks or SUVS and minivans will be directed to the side of the section you have purchased tickets for. Limos, busses, RVs, camper vans, etc… will not be allowed.

How will I listen to the performance?

The performance will be transmitted over a local FM frequency that you can access via your car radio. Please note that FM streaming apps will have a significant delay impacting your enjoyment of the opera, so please plan accordingly. Also, note that this is being transmitted short range so you cannot access it at home. If you have not operated your FM radio in a while now is a good time to make sure you can turn it on and manually change stations via the tuner.

My car does not have an FM stereo. How will I be able to listen to the performance?

We recommend picking up a small portable digital FM tuner prior to coming to the event.

Can I leave my car on during the performance?

We recommend that you turn off your engines and headlights before the performance begins and to please save your applause and honks until after the performance ends. If you must run your car engine, please be mindful of your neighbors and that the noise and exhaust from your car might impact their experience.
Most cars have a push button that allows you to operate accessories without turning on the engine. Be mindful of taking your foot off the brake pedal as a courtesy to those patrons behind you.

What is your ticket refund or ticket transfer policy?

Every ticket sold during the 2021 season includes a Ticket Purchase Guarantee. This means, if for any reason, a patron or guest feels sick or unsafe, or the Collingwood Summer Music Festival finds it impossible to safely move forward with its plans, our Patron Services department will work with you to reschedule seats or find an agreeable solution. You may transfer your ticket to someone else by sending them the print-at-home ticket that your receive from us. Tickets are for one-time use only and are scanned upon entry.

Are there any daytime drive-in performances?

All performances must begin after the sun is completely set for an optimal viewing experience. Even a small amount of sunlight affects the projection of each event onto the screen.

Will restrooms be available?

Yes. Patrons leaving their car to use restrooms will be required to wear face coverings.

Will there be concessions sold on site?

We may have a limited selection of food and drink available on site for every performance. However, patrons are also encouraged to bring their own food to enjoy while in their car. BBQs or outdoor grills will not be allowed as guests must remain in their cars for the performance.

Can I ride my bike? Motorcycle? Walk?

Only cars or trucks are allowed at this event.

Can I take an Uber/Lyft?

Yes, but you will need to pay for the car for the entire duration of the performance as guests must remain in their cars for the duration of the event.

I have a convertible. Can I put the top down?

We request that guests keep their top up to help keep other guests safe and maintain proper social distancing.

Can I bring my children?

Of course! Drive-in concerts are a great way to share performance with your family. Please remember the number of guests you bring cannot exceed the number of seat belts installed in your vehicle.

What if I need to leave during the performance?

Please be mindful of other guests if you need to leave before the end of the performance and understand that by leaving you are disrupting the performance for other guests.

What if it rains?

Drive-ins will be cancelled in the event of heavy rain, but livestreams will continue as planned. The Collingwood Summer Music Festival will do its best to set aside an alternate date for restreaming of the event outdoors or accommodate you to another performance if inventory is available. Otherwise, we will issue a refund.

What if it is too hot?

The evening performances should keep the temperature comfortable. Please dress appropriately and feel free to roll your windows down.

What if I am late?

Late comers will not be admitted once the performance has started.

If I buy multiple passes how can I make sure we are parked together?

The Collingwood Summer Music Festival cannot guarantee that cars can be parked together. The best chance is to arrive early and together and inform the attendant that you are a group and they will do their best to accommodate your request.

What health precautions are staff, artists and crew taking?

All staff are subjected to a temperature check and a health screening before each shift. Additionally, employees are required to wear a face covering. Frequent use of hand sanitizer is encouraged and readily available. These measures will be in line with the most current health and safety standards for proper social distancing, which the festival staff is constantly monitoring.
The artists and crew are following strict protocols which include frequent testing, sanitation, and social distancing which is applied during the staging of each event.

Will tickets be available for purchase on the night of the performance?

No, all tickets will be sold in advance with no drive-up tickets available.

Do I need to wear a face covering?

Guests are required to wear face coverings whenever they are not in their vehicle.

Can I bring my dog(s)?

We love pooches as much as you, but service animals only please.

What health precautions are staff, artists and crew taking?

All staff are subjected to a temperature check and a health screening before each shift. Additionally, employees are required to wear a face covering. Frequent use of hand sanitizer is encouraged and readily available. These measures will be in line with the most current health and safety standards per local jurisdictions and state regulations for social distancing, which the festival staff is constantly monitoring.
The artists and crew are following strict protocols which include frequent testing, sanitation, and social distancing which is applied during the staging of each event.

What if I cannot make it? Will the performance be live-streamed?

We’re sorry to miss you at the drive-in. Fortunately, every drive-in ticket comes with a digital pass and a special virtual access link, allowing you to access both the livestream and an archival copy of the performance for 1 month following the event.

Can I smoke?

Out of courtesy for our artists and other guests we ask that you refrain from smoking.

Are parking spaces assigned? Can I pay more to reserve my spot?

All parking spaces are strictly on a first-come, first-served basis.

Can I leave and come back?

No. Tickets are one-time-use only and you will not be able to scan back in.

What if I need assistance during the event?

Staff and volunteers will be on hand to assist you and ensure a smooth and enjoyable experience. Our phone lines will be staffed throughout the performance at (705) 300-2405 and in constant contact with staff onsite.

Can I record the performance?

We ask that you do not film or record the performance or take flash photography. Drones are not permitted.

You didn’t answer my question!

Please email us at support@collingwoodfestival.com or call our box office at (705) 300-2405 Monday – Friday, 9 AM – 5 PM and we’ll be happy to answer it!

Collingwood Summer Music Festival
4-115 First St., Suite 437
Collingwood, ON
L9Y 4W3
office@collingwoodfestival.com

Office: (705) 300-2405

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